We know it’s hard when shopping for footwear online, so please reach out to our team if you need assistance to choose the correct style and size footwear for you and your family. We even a virtual shoe fitting service. https://futurekidsfootwear.com.au/book-an-appointment
If you do get it wrong here is our returns and refund policy.
Returns and refunds can be made within 28 days of date of purchase (instore or online)
Cost of shipping at buyers expense
Item must be not worn or used and in original state and packaging.
Change of mind returns will only be accepted for the wrong size and items must be in original condition and packaging and unworn and returned before refund or replacement to be issued. An exchange will be offered, if no suitable alternative in stock a refund will be offered.
Faulty product.Proof of purchase and evidence of fault to be provided prior to refund or replacement being provided.
To arrange a replacement or refund please contact our team on sales.futurekidsstore@gmail.com
Request for refunds or replacements will be responded to within 5 business days.
The estimated delivery time frames are:
Off season
For customers in Victoria, approximately 3-8 working days;
For customers in NSW, SA, ACT, and QLD, approximately 5-10 working days;
For customers in WA, NT, and TAS, approximately 7-14 working days.
Peak season
For customers in Victoria, approximately 8 - 13 working days;
For customers in NSW, SA, ACT, and QLD, approximately 10 - 15 working days;
For customers in WA, NT, and TAS, approximately 12 - 19 working days.
NOTE:
Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 -2 working days after receipt of cleared payment).
Our delivery partners and ourselves cannot guarantee a delivery on any specific dates or times as this is not something under our control.
With much disappointment we have had to close our store front in Leopold. Head to our online shop and click and collect locally in Leopold.
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